Strategic Relationship Manager

Location: Warrendale, PA

Department: Account Management

Type: Full Time

Min. Experience: Manager/Supervisor


At First Insight (FI) we are all about the ultimate outcome – the delivery of measurable results to our customers.  Our innovative solutions in advanced predictive analytics have taken the retail sector by storm, resulting in years of consistent, significant growth. 

To help sustain and support this growth, we are looking for smart, talented, high-energy individuals, who will share our vision and enthusiasm, to join our talented team. At First Insight, you will be given the opportunity to:

  • Develop your professional strengths
  • Work with others who appreciate you 
  • Make a concrete impact on the world

In return we expect you to…

      …work in the manner,

              …demonstrate the ownership, and 

                     …develop the level of expertise 

                           …required to achieve the ultimate outcome


Why be a SRM at First Insight:

This high-visibility, customer-facing position provides the opportunity to both engage directly with C-Level leaders in global organizations, as well as lead internal cross-functional teams in the delivery of services.  


An SRM’s primary responsibility is increasing customer loyalty by ensuring that:

  • FI solutions become an integral part of the customer’s workflow
  • FI solutions are adapted within and across our clients’ functions

As an SRM at First Insight, you will: 

  • Demonstrate how FI’s solution can positively impact customers’ strategic goals and operational performance
  • Showcase current successes, highlighting the value and ROI of our products and solutions
  • Transfer knowledge on how to best utilize the output of FI’s solution suite to the customer
  • Stay current in the retail industry and communicate to customers the strategic trends, opportunities and challenges that face them


Specific accountabilities include:

  • Facilitate executive level quarterly recaps
  • Drive usage and adoption of FI’s software solution thru-out customer’s organization
  • Build relationships with key individuals within the customer’s employee base
  • Educate/train potential customers on how to use our solution


  • Degree from an accredited college or university
  • Desire and ability to learn all aspects of the retail analytics industry
  • Desire to take an entrepreneurial role involving sales strategies and executions
  • Ability to work in a dynamic environment and balance multiple responsibilities
  • Outstanding listening, verbal, written and presentation skills
  • Assertive and goal-oriented with high personal drive, integrity and energy
  • Must be comfortable working in a team environment
  • Microsoft Office skills (PowerPoint, Excel, Word, Outlook)
  • Knowledge of the retail industry helpful 
  • Willingness to travel up to 70% of the time  

First Insight offers a competitive salary; 100% paid employee healthcare coverage; a SIMPLE IRA with company match; employer-paid life and long-term disability insurance; and, a generous Paid Time Off (PTO) package including paid holidays and sick days.

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